Registration

Do I need to register and set up an account to be able to order?
Registration is not required to place an order. However, we encourage you to do so for your convenience.  As a registered user, there is no need to input your information each time you order, you can track your purchases, and you will be informed of upcoming promotions.

How do I register?
From the Beauty Bar online store homepage, register by clicking on the ‘login’ link just below search.  You will be directed to this page: http://shop.beautybar.com.ph/customer/account/login/ and can start to create a new account. Fill out all the required fields clearly and correctly and then click on submit. Your account is now ready.

Shopping

Are items saved in my shopping cart reserved under my name?
Saving items in your shopping cart does not mean a reservation.  The facility allows you to keep track of what you want to buy until you are ready to make the payment.  Note though that while Beauty Bar ensures that all items are adequately stocked, it is possible that the item you saved in your cart may be unavailable by the time you make the purchase.  When this happens, you can pay for the items that are available, and keep the out-of-stock items saved in your cart.  You can visit the site regularly to availability.  If you are a registered user, you will be notified by a customer service representative of the availability of the items saved in your cart.

Placing an Order

How do I place an order?
All orders are placed online through the site.  Simply click on the product you wish to purchase, click on the ‘Add to Cart’ button, and proceed to either purchase additional items or to the payment page.

When is my order processed?
Orders are processed during regular business hours, 8am-6pm from Monday to Friday. Orders placed on non-business days (Saturday, Sunday and holidays) will be considered orders placed on the nest business days.

How soon will my order be processed?
All orders are processed immediately after payment has been confirmed.

Can I cancel my order?
Since it would not be possible to change or cancel orders, it is highly recommended that all information and order details be reviewed and finalized before clicking the ‘PLACE ORDER’ button.

Payment

What are my payment options?
Orders are paid online either via credit card (Visa or MasterCard) or through GCash.

What is Global Payments?
Global Payments is one of the world’s largest electronic transaction processing companies headquartered in Atlanta, Georgia USA. Global Payments has operations located throughout the United States, Canada, the United Kingdom, Europe and the Asia-Pacific region to serve millions of consumers and merchants, hundreds of organizations and financial institutions and scores of government agencies that use Global Payments acquiring, processing, network communication, internet, gaming and consumer money transfer.

Global Payments also provides comprehensive business-to-business payment cards and processing services, such as cash management, financial electronic data interchange, management information and reporting services. Additionally, Global Payments continues to expand global presence, strengthened by something of the world’s most innovative and growing companies and regions.

How does Global Payments work?
Global Payments’ payment gateway facility is called Global WebPay™.
Global WebPay™ is an industry-leading payment gateway providing a fast, secure and reliable platform to accept card payments for online businesses.  Global WebPay™ can completely process card-not-present transactions through a single web-based interface. It is secure because of its data encryption technology using industry-standard 128-bit Secure sockets Layers (SSL) protocol and has fraud protection through Verified by Visa™ and MasterCard SecureCode™ online security services.

What is Gcash?
GCASH is an internationally-acclaimed micro payment service which transforms a mobile phone into a virtual wallet for secure, fast, and convenient money transfers at the speed and cost of a text message. Since GCASH launch, GXI has established a wide network of local and international partners that includes government agencies, utility companies, cooperatives, insurance companies, remittance companies, universities, and commercial establishments which have agreed to accept GCASH as a means of payment for products and services. GCASH users may access GCASH via their mobile phone or via the internet.

How do I register/sign-up for a GCash account?

• One must have a Globe or TM sim card.
•  Register via your mobile phone in two ways:

Register by accessing the GCASH Menu. Look for the appropriate icon in your phone where you’ll find the GCASH menu. Select the Globe Postpaid/Prepaid Option then select GCASH. To register, you will need to provide the following information as prompted.
-* 4 Digit Gcash PIN
- Complete Name
- Birthday
- Complete Address

*You may nominate any 4 digit number as your GCASH PIN.

OR

Type: 
REG <4-digit PIN/mother’s maiden name/first name/last name/address> to 2882
Make sure that your First Name and Last Name match the information that appears in any of your valid IDs. This is important for future GCASH transactions.

• After you’ve registered, you will need to put funds in your mobile wallet with GCASH. This is done via a cash-in transaction (which is the process of converting your cash to GCASH) at a Globe Center or at any of the 18,000 gcash outlets:
• Globe Stores
• Globe Load Distributors
• SM Department Stores
• Rural Banks
• pawnshops
• BPI Express Mobile
• BancNet ATMs

Delivery

Where do you deliver?
Delivery is limited to addresses within the Philippines.

  - The customer is responsible for providing the correct and complete delivery details:

• Name of recipient
• House no. or lot/block/phase no., street name, subdivision, barangay, town, province and zip code
• Unit no., floor building name, compound, street name, barangay, town, province and zip code

  - The use of abbreviations is highly discouraged.
  - If delivery was not completed due to erroneous details, the customer will be charged for re-delivery to correct address.

How will my order be delivered?
Orders will be delivered by our official courier LBC.

How much do I have to pay for delivery?
Orders will be charged a flat rate of P200 for the first 3 kilos, and an incremental rate of P50 for every kilo in excess, unless it qualifies for free delivery.

How will I qualify for free delivery?
For FREE delivery, merchandise ordered should be worth at least P2,500 and should not weigh not more than3 kilos.

When will my order be delivered?
Orders will be delivered within 4-5 business days. Deliveries are made from 8am to 7pm from Monday to Saturday. Holiday delivery charges shall be posted accordingly.

I cannot receive the package myself. Can I ask someone else to receive it for me?
To protect the customer, packages will only be surrendered to the person whose name is indicated in the delivery receipt and must present a proof of identification. However, in cases where the recipient cannot be physically present, he/she must provide his/her assigned representative with an authorization letter together with a proof of identification.

Returns and Exchange Policies

What should I do if I receive damaged items?
Beauty Bar takes utmost care to ensure that all products are properly wrapped, packed and sealed to prevent leakages and breakages. In case of receipt of damaged items, please report thru email (custserv@beautybar.com.ph) or Customer Support hotline (+63 2 5196654) within 2 days from receipt of delivery.

Returns will not be processed without prior notification either through phone or email.

What are needed to have the damaged item replaced?
Damaged items should be returned with its original packaging complete with labels and tags. The original Sales Invoice should also be sent back with the items.

Will the damaged item be replaced immediately?
Upon receipt of the damaged item, Beauty Bar will evaluate and confirm if the item is acceptable for exchange. The following items shall not be accepted:

• Damage caused by customer’s improper handling
• Items already opened/ used (for hygiene reasons)

Once item is approved for replacement, Beauty Bar will give the customer a unique credit number to be used as reference for the approved exchange transaction.

Is it possible to get a different item to replace my original purchase?
Beauty Bar will replace the damaged item with exactly the same item in good condition. If the item is no longer available, Beauty Bar will coordinate with the customer for a suitable replacement.

Is there a fee for delivery of the replaced item?
No there isn’t. Delivery of the replacement item to the customer shall be free of charge.